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How bos56 Handles Your Privacy

We built this policy so you know exactly what happens with your information — from the moment you create an account through every DANA, OVO or GoPay transaction you make.

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bos56 How bos56 Handles Your Privacy
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We take a layered approach to keeping your account information safe. From encrypted connections to strict internal access rules, every step of our data handling is built around the idea that your information belongs to you — we just need enough to run your account properly.

Encryption in Transit Every connection between your device and bos56 uses SSL encryption. Whether you are depositing through DANA on your phone at a warung or checking your balance on a laptop, the data moving between you and our servers stays encrypted end to end.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember your display settings. No tracking cookies are shared with advertisers. You can clear cookies from your browser settings anytime — you will just need to log in again afterward.
Account Verification When you withdraw via GoPay or OVO, we verify the request matches your registered payment details. This step protects you from unauthorized access. Verification data is stored separately from your gameplay history with restricted internal access.
Data Retention Rules Active accounts retain full transaction and identity data. If you request account closure, we begin a deletion process after any pending transactions clear. Certain records may remain where required by applicable law in your eligible region.
Internal Access Controls Not every team member can see your personal data. Access is role-based — support agents see your username and transaction status, while full identity details are restricted to the verification and compliance teams handling specific requests you initiate.
Change Requests You can update your registered email, phone number or payment method through account settings. For changes to your legal name or identity documents, contact support via live chat with a privacy tag and our data team will guide you through the verification steps required.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about your personal information, want to request a copy of your data, or need something corrected or deleted, these are the ways to get in touch with our privacy team directly.

Team online

Live Chat

Open live chat from any page on bos56. Tell the agent your request is privacy-related and they will escalate it to the data team. You can do this from mobile or desktop — same chat widget, same process, no waiting for email replies.

Email Request

Send a message to our support email with the subject line containing your account username and the word 'privacy'. We aim to acknowledge within one business day and resolve data requests as quickly as verification allows.

Account Settings

Log into your bos56 account dashboard and look under the privacy section. From there you can update contact preferences, toggle marketing communications, and submit a formal data access or deletion request without needing to open a separate ticket.

Common Questions About Your Data at bos56

Below are the questions we hear most often about how personal information is handled on our platform. If your question is not covered here, open live chat and ask for the privacy team.

We collect your name, email address, phone number and the payment method you link — whether that is DANA, OVO or GoPay. We also log device type and browser to secure your sessions against unauthorized access from unfamiliar devices.

We do not sell your personal information. Data is shared only with payment processors (like DANA or OVO) to complete your transactions, and with fraud-prevention services that help us verify account integrity. No marketing data goes to outside advertisers.

Log into your account dashboard, go to the privacy section and submit a data access request. Alternatively, open live chat and tag your message as privacy-related. We aim to compile and deliver your data file within a reasonable timeframe after verifying your identity.

Yes. Submit a deletion request through account settings or via live chat. Once any pending withdrawals clear and verification completes, we begin removing personal data. Some records may be retained where local legal requirements apply to your eligible region.

Payment tokens and transaction references are encrypted at rest and in transit. We never store your full e-wallet PIN or password. When you deposit through GoPay, we receive a confirmation token — not your wallet credentials — so your funds remain under your control.

We use session cookies for login persistence and preference cookies for language and display settings. No third-party advertising cookies are deployed. Clear cookies from your browser at any time; your account remains intact, you will simply need to sign in again.

If your account goes inactive without a closure request, we retain data in case you return. Once you formally request deletion, we begin the removal process after clearing pending transactions. Certain minimal records may persist where legally required in your region.

Access is role-restricted. Support agents see your username and recent transaction statuses. Full identity documents and linked payment details are visible only to our verification and compliance teams — and only when processing a request you have initiated.

Yes. When we update this policy, we post a notice on your account dashboard and send a notification to your registered email. Continued use of the platform after notification means you acknowledge the updated terms. Previous versions remain available on request.

Availability depends on local law and eligible regions. Players in Batam and other areas access the same platform, but the specific verification documents or payment methods we process may differ based on applicable regulations in your location.

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